Frequently Asked Questions
Everything you need to know about your Twisted X shopping experience.
What is the typical shipping timeframe for orders?
Standard orders are processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free of charge, while returns for a refund may be subject to a small restocking fee.
How do I know which size to order?
Each product page features a detailed 'Size Guide' link. We recommend measuring your foot or chest according to our instructions to ensure a perfect fit, as some styles may run slightly larger or smaller.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay.
Are Twisted X products sustainably made?
Quality and sustainability are core to our brand. We utilize eco-friendly materials, including recycled plastics and responsibly sourced leather, and we partner with reforestation projects for every pair of shoes sold.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress in real-time.